Course Information

Release Date: 03/15/2022

Expiration Date: 06/30/2023

Approximate Seminar Duration: 2 hours

Program Description:

Significant levels of stress and uncertainty continue to weigh heavily on the medical community and the patient population. As day-to-day operations continue to be challenging, focusing on two important risk areas affecting your medical practice and patient safety is essential to reducing errors and enabling healthcare professionals to remain more effective in their practice environments. 2022 Back to Basics was developed to help you evaluate your current practice for potential medical professional liability risks and patient safety issues that may arise in your patient interactions and in follow-up with patients and other healthcare professionals.

LEARNING OBJECTIVES:

Module 1: Difficult Patient Relationships: Rehabilitate vs. Terminate

This enduring educational activity will support your ability to:

Recognize associated risks with difficult patient interactions.
Identify contributing factors that may trigger disruptive behaviors.
Utilize concepts for conflict de-escalation.
Develop guidelines for handling difficult patient communication.
Apply risk management recommendations for improved patient engagement and patient safety.

Module 2: Fundamentals of Follow-up: Minimizing Diagnostic Error and Improving Patient Safety

This enduring educational activity will support your ability to:

Identify key follow-up principles to promote a culture of patient safety.
Assess your practice for gaps in follow-up protocols.
Apply strategies that increase effectiveness of communication.
Implement follow-up systems to track results and appointments.
Utilize follow-up documentation to enhance claims defense.

TARGET AUDIENCE:

All physicians, advanced practice professionals, staff, and administrators.

ACCREDITATION:

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of NORCAL Insurance Company and ProAssurance Indemnity. The NORCAL Insurance Company is accredited by the ACCME to provide continuing medical education for physicians.

NORCAL Insurance Company designates this educational activity for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

PREMIUM CREDIT:

Participation in this loss prevention online seminar may qualify physicians for premium credit if they attend the full two-hour program and pass the posttest with a score of 70% or greater. Contact your ProAssurance agent or business development manager to see if you qualify. Premium credits are subject to approval by the state insurance department and are applied at policy renewal. However, the insured categories noted below and most Certitude programs are not eligible to receive premium discounts for this activity due to current rate structures:

Excess & Surplus Lines
Ob-Gyn Risk Alliance^®
Wisconsin physicians who are not eligible for the Wisconsin Medical Society Member Benefit Program.

Course Faculty:

Module 1: Difficult Patient Relationships: Rehabilitate vs. Terminate

Cyndi Nation, MBA-HCA is a Senior Risk Management Consultant with ProAssurance. She assists policyholders through phone consultation, presentations, resource development and practice assessments. She has over 28 years of practice management and healthcare risk management experience.

Bradley E. Byrne Jr., JD is a Senior Risk Management Consultant with ProAssurance. He advises physicians and other healthcare providers on healthcare risk management and professional liability issues. In private practice, he focused on Title VII civil rights claims, business development, and athlete representation.

Module 2: Fundamentals of Follow-up: Minimizing Diagnostic Error and Improving Patient Safety

Kelly Riedl, PA-C is a Senior Risk Management Consultant with ProAssurance. She gained over 10 years of clinical experience in various specialties and clinical settings as a licensed Physician Assistant prior to starting her career in Healthcare Risk Management.

Alex Ealy, JD is a Senior Risk Management Consultant with ProAssurance. He advises physicians and other healthcare providers on risk management related medical professional liability issues. Previously, as a private legal practitioner, Alex litigated civil cases with a focus on workers’ compensation claims.

DISCLOSURE:

As an ACCME accredited provider, NORCAL Insurance Company requires planners, reviewers or authors who influence or control the content of a CME activity to disclose financial relationships (of any amount) they have had with commercial interests associated with this CME activity during the 24 months preceding the activity. Any identified conflicts of interest are resolved prior to the commencement of the activity.

Individuals involved in the planning, reviewing or execution of this activity have indicated they have no relevant financial relationships to disclose.

COMMENTS or QUESTIONS:

Please direct technical questions to WebSupport@ProAssurance.com or call 205-439-7956.

DISCLAIMER: Information in this presentation is neither an official statement of position nor should it be considered as professional legal advice to individuals or organizations.