Course Information

Original release date:  10/09/2020

Reviewed and Re-release Date:  11/01/2023

Expiration Date:  11/01/2026

Approximate Seminar Duration:  1 hour

Technical Requirements

Privacy Policy

Description: The number of LGBTQIA+ individuals who voluntarily share their gender identity increases every day. As awareness and visibility increases, individuals will continue to reveal their true selves. LGBTQIA+ patients struggle with barriers and fears that physician office practices and healthcare systems are often unaware exist. Many practices and healthcare systems receive little if any training on how to provide the best patient journey and how to minimize the associated risks. This presentation emphasizes the importance of physician and staff education, includes best practices, and discusses ways to mitigate discrimination risks. 

Objectives: This educational activity will support your ability to:

  • Identify definitions and terms used in the LGBTQIA+ community
  • Report best practices when working with LGBTQIA+ patients
  • Document ways to prevent and eliminate discrimination in the workplace

Target Audience

All physicians, advanced practice professionals, staff, and administrators.


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of NORCAL Insurance Company and ProAssurance Indemnity Company, Inc. The NORCAL Insurance Company is accredited by the ACCME to provide continuing medical education for physicians.

NORCAL Insurance Company designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Premium Credit 

You may be eligible for a premium credit by completing this course. Contact your insurance representative to learn more. 

Course Faculty

Dr. Kristie Overstreet holds a Ph.D. in Clinical Sexology, a Masters of Arts in Professional Counseling, and a Bachelor’s of Science in Biology. She is a licensed counselor in California, Florida, Georgia, and Louisiana. She is also a certified sex therapist and certified addiction professional. She is president of the Therapy Department, a private practice in Orange County that provides counseling, training, speaking, and consulting services. She also serves as a national contributor to CNN, Psychology Today, Readers Digest, Your Workplace, Women’s Health, Men’s Health, Cosmopolitan, Glamour, and various other media. 

Dr. Kristie is an internationally recognized speaker for associations, hospitals, and TEDx. As a trainer, she created the Transgender Healthcare Dignity Model training and certification program for medical and behavioral health providers. 

Comments or Questions 

Please direct technical questions to or call 205-439-7956.

Please direct comments regarding course content to

DISCLAIMER: “The information provided in this presentation offers risk management strategies and resources. The slide content is intended to be used only with the accompanying oral presentation. Guidance and recommendations contained in these materials are not intended to determine the standard of care but are provided as risk management advice only. The ultimate judgment regarding the propriety of any method of care must be made by the healthcare professional. The information does not constitute a legal opinion, nor is it a substitute for legal advice. Legal inquiries about this topic should be directed to an attorney.” 

Copyright © 2023 by ProAssurance