Disclosure Do’s & Don’ts Part 2

In addition:

• Be careful about speculation – statements about what might have caused a situation could impact your credibility if they are wrong.
• Do not point fingers or blame other physicians or staff members.
• Do not overwhelm the patient/family with information; pace the conversation accordingly.
• Do not lose control of your emotions. It may be infuriating to have someone falsely accusing you of having caused a situation, but losing your cool hurts your credibility.