Approach the event from a patient/family perspective; anticipate questions that may be asked.
Consider where the discussion will take place. Depending on the circumstances, a phone call may be appropriate. Some discussions may be better conducted face-to-face.
If the patient has experienced a complication from a planned treatment or procedure, gently remind them of any informed consent discussions you may have had.
Analyze the situation based on what you know to be the facts at the time.
Consider whether you may need to report the situation to ProAssurance.
Consider having a witness present during the discussion.
Assume your conversation is being recorded, but do not record the conversation yourself.
Maintain ongoing communication, which should occur in a timely fashion, regarding changes in the patient’s health.
Document your discussions or efforts for a discussion.
